Store Policies

• All domestic purchases are given a tracking number for shoppers to be able to track their package's delivery date. 
• 2-3 business days is the processing time and does not include the shipping time.
• 3-5 business days is the shipping time and does not include processing time. 
• Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

THANK YOU FOR YOUR BUSINESS! We hope you love your purchase but we understand that sometimes it just doesn’t work out!  Here’s what you need to know if that’s your case. 

All items must be shipped to Marj&Lizzie Returns and postmarked within 14 calendar days of being delivered. Return shipping costs are at the customer's expense. We are not responsible for any packages lost or missing in the shipping process. Ship the item back to our address:

Marj&Lizzie

7869 Farmington Blvd

Germantown, TN 38138

The following items are FINAL SALE:

All Seasonal + Holiday Items

Sale Items

All Jewelry

Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount. These items will not be accepted if returned.

Refunds will be issued onto the original form of payment. All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant, make-up and perfume free. 

Damaged/Defective Items:

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!

• Damages must be reported to us prior to wearing the garment. Tags must still be attached.
• All reports must be made within 3 days of receiving your garment or it will not be accepted.
• Please contact us immediately at marjorie@marjandlizzie.com and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.

Exchanges:

• Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
• Reorder the item in the size you need and then send the original item back to us (postmarked within 14 days) for a refund.
• Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at elizabeth@marjandlizzie.com